Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet.
Occasionally we may be able to offer a refund for certain products if the desired effect is not achieved, however this is only in certain situations and does not include medications.
Not all health problems have a straightforward solution. Some may be chronic, requiring a long-term management plan; others may be more difficult to diagnose or may involve several causes. A cure may not always be possible, and treatment may be ongoing. Our veterinary team will do everything we can to find answers and continue to help your pet.