About Our Animal Hospital
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Why do you check my dog’s weight every time he/she comes in for a visit?
Having an accurate and current measurement of your pet’s weight will help us ensure that we prescribe the right dose of preventives, medications, and any needed anesthetics. It can also…
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I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?
Yes. When you call to schedule your appointment, please let us know of your concerns and we can create a plan to make your visit as smooth for everyone involved…
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My pet is a handful. Can I pay my bill ahead of time or in the exam room so I don’t have to wait in the lobby after the exam is over?
Yes. When you call to schedule your appointment, please let us know that you would like to be billed in advance. We typically ask for a credit card and will…
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My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?
For the safety and protection of all clients, patients, and veterinary team members, we require all pets to be on a leash or in a carrier when they arrive at…
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I brought my pet to see the veterinarian for a problem, and my pet isn’t getting any better. What can I do?
Call us. Just like doctors, veterinarians sometimes need to try more than one treatment/medication to find the solution to cure or manage a pet’s condition. Please let us know if…
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Is it OK to call with questions about my pet’s health?
Although we can’t provide lengthy consultations or a diagnosis over the phone, we welcome questions from our clients. We can take down your question and present it to Dr. Jim…
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My pet needs to come in for a regular exam/minor procedure, but I don’t have time to wait at the hospital the whole time. Can I drop my pet off and pick him/her back up later in the day?
We do offer drop-off appointments. Please call to arrange this service, as it depends on what we have going here that day and what it is that you need done.…
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Do you offer any payment plans?
Unfortunately, we do not offer any payment plans at this time. We request that you pay for services provided at the time of your pet’s visit. If you have any…
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What forms of payment do you accept?
We can accept any of the following payment methods: Cash Debit Visa MasterCard We also accept most pet insurance plans.
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What’s the best way to schedule an appointment?
To make an appointment with our animal hospital please call 519-969-6095 to book a convenient appointment time. If it happens to be after hours you can feel free to leave…
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